CloudAssistant: Privacy Policy

Date of last update: 5 June 2025.

Additional Information on Data Protection

Who processes your personal data?

What personal data do we collect?

The personal data the user may provide includes:

• Name and surname(s), telephone number and contact email address of the user and authorised persons.
• Function and role of the user and authorised persons.
• Language chosen by the user and authorised persons.
• Username.
• Date of last access.
• Date and time, IP address, browser, operating system, and website address from which the user registers with CloudAssistant.
• Any other information or data the user chooses to share with JCM Technologies, S.A.U.

Completion of the registration form is mandatory in order to access and use the CloudAssistant Functionalities.

For what purposes do we process your data?

• Conclusion of user licences for CloudAssistant, Honoa and Kaimai:
  Processing is necessary to manage the conclusion of user licences for CloudAssistant, Honoa and Kaimai by the user. The processing is carried out to fulfil pre-contractual measures requested by the user.
• Provision of CloudAssistant Functionalities:
  Processing is necessary so that the user can access CloudAssistant and use all contracted functionalities. The processing is carried out to fulfil the licence agreement; otherwise, use of CloudAssistant would not be possible.
• User support:
  JCM Technologies, S.A.U. will need to process some personal data in order to handle any request, complaint, claim, or enquiry related to CloudAssistant submitted by the user. Processing is based on the legitimate interest of JCM Technologies, S.A.U. in responding to user communications.
• Incident resolution:
  Processing is necessary to address and resolve any issues detected in CloudAssistant. Processing is carried out pursuant to the legitimate interest of JCM Technologies, S.A.U. to make its best efforts to ensure that the use of CloudAssistant is free from issues.
• CloudAssistant maintenance:
  Processing is necessary for CloudAssistant to remain competitive in the market, pursuant to the legitimate interest of JCM Technologies, S.A.U. to ensure that CloudAssistant is secure and up to date.
• Verification or improvement of CloudAssistant security:
  JCM Technologies, S.A.U. will need to process some personal data to verify and improve the security of CloudAssistant, in accordance with its legitimate interest to keep the application secure and up to date.
• Commercial communications:
  JCM Technologies, S.A.U. will process users' personal data to carry out marketing activities and user segmentation in order to personalise commercial communications based on their characteristics and needs. This processing is carried out under the legitimate interest in processing our clients' data.
• Commercial contact requested by the user:
  If the user expresses interest in contracting other products and/or services offered by JCM Technologies, S.A.U., the company will process the user's personal data to manage the commercial request. This processing is carried out to apply pre-contractual measures requested by the user.
• Conducting audits:
  JCM Technologies, S.A.U. is committed to ensuring the security and proper functioning of CloudAssistant and therefore periodically audits its operations for continuous improvement. This processing is carried out pursuant to the legitimate interest of JCM Technologies, S.A.U. in ensuring CloudAssistant is a secure application.
• Compliance with legal obligations:
  This processing is necessary to comply with the obligations imposed on JCM Technologies, S.A.U. by applicable law; otherwise, it would be unable to meet its legal duties.

In addition to the above, JCM Technologies, S.A.U. may process, directly or indirectly, the data stored in CloudAssistant in a way that it cannot be attributed to an individual without additional information stored separately, for the purpose of generating advanced statistics and identifying usage and behavioural patterns. The purpose of such processing is to detect potential improvements or new functionalities and services of interest to users. Data processed and obtained may be used for these purposes by JCM Technologies, S.A.U., or in anonymised form by its authorised third parties.

By accepting this privacy policy, the user grants JCM Technologies, S.A.U. and its authorised third parties all exploitation rights to the content included in CloudAssistant and processed for these purposes, on a perpetual and non-exclusive basis, with no time or territorial limitations, free of charge and royalty-free. The user guarantees that there are no third-party rights or impediments preventing these uses, and releases and holds JCM Technologies, S.A.U. harmless against any claims.

Are profiles created or automated decisions made during processing?

In user segmentation activities to personalise marketing communications based on characteristics and needs identified through CloudAssistant usage, and with prior consent, JCM Technologies, S.A.U. may create user profiles. These profiles will not evaluate personal aspects, but only patterns related to business use of CloudAssistant.

Furthermore, during pattern analysis and advanced statistics processing, JCM Technologies, S.A.U. does not profile users to assess personal aspects. Such processing is conducted on data that does not identify the user.

Additionally, no automated decision-making is carried out by JCM Technologies, S.A.U. that produces legal effects for the user or similarly significantly affects them.

How long do we retain your data?

Data will be retained as long as necessary to fulfil the purposes described and legal obligations arising from the data processing, and while the user holds a valid CloudAssistant licence. Where processing is based on user consent, personal data will be retained until such consent is withdrawn. In any case, data will be retained for the statutory period during which JCM Technologies, S.A.U. may incur liability, with data being blocked as appropriate until such period expires.

To whom is your data disclosed?

In some cases, only when necessary, JCM Technologies, S.A.U. may disclose users' data to contracted third parties and group companies. However, personal data will never be sold to third parties. External service providers engaged by JCM Technologies, S.A.U. may use the data solely to provide their services and will not use the data for their own purposes or disclose it to other parties.

JCM Technologies, S.A.U. endeavours to ensure the security of personal data when transferred outside the company and ensures that service providers respect confidentiality and have adequate safeguards in place. These third parties must guarantee that information is processed in accordance with data privacy regulations.

In some instances, legal obligations may require disclosure of personal data to public authorities, law enforcement agencies, or courts. In such cases, only the data strictly necessary to comply with those obligations will be disclosed.

Where is your data stored?

As a general rule, data is stored within the European Economic Area (EEA).

What rights do you have and how can you exercise them?

Under the GDPR, you may request:

• Right of access: Request information about the personal data we hold about you.
• Right to rectification: Notify us of any changes to your personal data.
• Right to erasure and to be forgotten: Request the deletion (following blocking) of your personal data.
• Right to restriction of processing: Request restriction of processing of your personal data.
• Right to object: Withdraw consent to the processing of your data or object to continued processing.
• Right to data portability: In some cases, request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another controller.
• Right not to be subject to automated individual decision-making: Request not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or significantly affect you.

To exercise your rights, send a written request to the postal address:
Polígono Industrial Sot dels Pradals, calle Costa d'en Paratge, 6 B (08500) Vic (Barcelona)
or by email to: rgpd@jcm-tech.com

If you have any complaint about data processing, you may lodge a complaint with the data protection authority: www.aepd.es.

Who is responsible for the accuracy and truthfulness of the data provided?

The user is solely responsible for the truthfulness and accuracy of the data submitted, thereby releasing JCM Technologies, S.A.U. from any liability in this respect. Users guarantee and are responsible for the accuracy, validity, and authenticity of the personal data provided, and undertake to keep it properly updated. The user agrees to provide complete and correct information in the registration or subscription form.

JCM Technologies, S.A.U. reserves the right to terminate services contracted by the user if the data provided is false, incomplete, inaccurate or outdated.

JCM Technologies, S.A.U. is not responsible for the accuracy of information not produced by itself or which refers to another source, and therefore assumes no liability for hypothetical damages that may arise from the use of such information.

JCM Technologies, S.A.U. reserves the right to update, modify or delete information contained on its website, and may limit or deny access to said information. JCM Technologies, S.A.U. is exempt from liability for any damage or harm suffered by the user as a result of errors, defects or omissions in the information provided, when sourced externally.

The user also certifies that they are over 18 years of age and possess the legal capacity to consent to the processing of their personal data.

Links to other websites

The website https://cloudassistantv4.jcm-tech.com/ may contain links to other websites. By clicking on these links and accessing external websites, the visit will be subject to the privacy policy of that site, and JCM Technologies, S.A.U. disclaims any responsibility for their privacy practices.

Can the privacy policy be modified?

JCM Technologies, S.A.U. reserves the right to modify this privacy policy at its sole discretion or in response to legal, jurisprudential, or regulatory changes by competent authorities. In the event of changes to the privacy policy, JCM Technologies, S.A.U. will request the user's express acceptance of the new version.