btCONNECT: Customer support
Configuration
FAQs
| Question | Answer |
|---|---|
When I’m adding a transmitter, I can’t found the receiver | 1. Make sure you have Bluetooth enabled 2. Check that you have the location enabled 3. Check that it is within reach of any door 4. Restart your mobile phone |
Application does not detect any doors | 1. Make sure you have Bluetooth enabled 2. Check that you have the location enabled 3. Check that it is within reach of any door 4. Restart your mobile phone |
The hands-free option does not work always | ANDROID: Go to Settings / battery / App launch / btConnect, select Manage manually with all the options activated.
iOS: Go to Settings / btConnect / Location, select « Always » |
When I’m adding a transmitter, I can complete the process but this is not linked and no error message is shown. | This can happen because the transmitter serial number is already linked to another user on the same receiver. |
I cannot accept Terms and Conditions | You can accept the « Terms and Conditions » when the PDF has been downloaded and is visible on screen |
I try to open the door and it takes a long time | This can happen because there has been a communication error and the application is retrying the action |
The application has made me Logout | The user keys have been changed and you have to login again |
User not found when user press any button | User have to logout and login again |
When I press open or close, door doesn’t do anything, or an error message is presented in the screen | 1. Make sure you have Bluetooth enabled 2. Check that you have the location enabled 3. Check that it is within reach of any door 4. Restart your mobile phone |
I don’t receive any notification | Check that notificactions are activated for this application in applications settings |
The gate/door is not opened at the same place | Bluetooth range changes depending on the smartphone position and if you are walking or driving. The best is having the smartphone with a support on the car glass |
It takes some seconds to open the door when I am in front of it | Bluetooth technology needs some seconds to connect with the smartphone and send the signal to the receiver |
I have not received any notification when there have been two cars in the receiver’s bluetooth range | The other user has opened the door, only one user can be connected with bluetooth at the same time and you have exit the bluetooth range before he leave it. |
I would like to activate the gate/door again and it is not possible | 1. You have to wait up to 1 minute out of the bluetooth range (bluetooth icon in grey with app opened) and enter again.
2. Open the app and press the OPEN button |
I have the smartphone blocked, the gate/door is not activated and it should | 1. Check if the bluetooth is activated. 2. Check smartphone configuration in case, it turns off bluetooth when it is blocked |
